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All samples upon entering the facility are unpackaged and checked for breakages. If tubes are broken then the client will be contacted immediately and asked to resend.
All DNA samples and prepared libraries are stored in a -20oC freezer, and all RNA samples are stored in a -80oC chest freezer. The -20oC freezer is temperature monitored and temperature recorded daily.
All samples that enter the facility, both DNA and RNA, and prepared libraries are stored for a period of at least 1 year. After which the client will be notified via e-mail, asking whether they want the samples returned to you and if not the service will dispose of the samples. Libraries prepared by the service will not be returned to clients.
Should the client request the samples to be returned, then they will be sent the MGS “Authorization for Return of Samples Form”, to be filled in, signed and returned. The samples will be released to the client within 3 working days of receiving the signed “Authorization Form”.
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Last updated on Tuesday 16 August 2016