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The rise of contactless payment: What do we know and what do we need to know?

1 May 2019 12:00 PM - 1:00 PM
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AT 3
AT, 3
Abstract: This confirmation proposal is a draft of a conceptual paper on contactless payment methods that will form the first of three studies for the PhD thesis. In this context, contactless payment refers to payment methods that utilise wireless technology to authorise payments with minimal user interaction required. These contactless technologies are now dominant in China show potential for rapid uptake in western economies. While considerable work has been done on traditional payment methods, such as cash, cheques and credit cards, work on contactless payments is lacking. A review of traditional methods reveals that different payments methods are associated with changes to purchasing patterns, amount paid, product preference, pain of paying, and attitude to household financial management. However, there is little to no work on the impact of contactless payments on these aspects of consumer behaviour. The present paper systematically reviews existing work on payment methods (traditional and contactless) and identifies seven gaps for which further research is pressing. For each of these gaps, specific research questions, hypotheses, methods and data sources are proposed that may be used to advance knowledge in the area of contactless payments.

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