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Being a successful student isn't just about academics - you need to look after yourself as well. Our service offers a range of helpful services and support options.
The Health and Counselling Centre is designed to provide students with a comprehensive range of professional and confidential health services. These services are aimed to keep you active, healthy and able to achieve your goals at University.
In an emergency or life threatening situation please contact 111.
Each campus has a dedicated team of professionals, including highly skilled counsellors, nurses, doctors and a physiotherapist who are able to assist you. We have skilled practice nurses available full time for appointments and telephone advice.
Individual Counselling: We provide one-to-one counselling if this is appropriate. If you would like to book an individual session you need to complete an initial on-line confidential questionnaire (paper versions are also available from the Student Counselling Service) to provide us with a better understanding of your needs, expectations and of how counselling can be helpful to you.
Within three days of our receiving the completed questionnaire, we will contact you.
Illness or distressing unforeseen circumstances can occur at the most inconvenient times. The University has procedures in place to allow examiners to take these factors into account when marking assessments, if your performance in other assessments has been good. If you find yourself in this situation you can access the impaired performance or aegrotat pathway. For health and counselling-related applications, make an appointment with either the Counselling Service or the Health Service on your campus. The staff will explain to you exactly what is involved in this process.
We have a comprehensive repository of counselling self-help resources available you to online. These provide you with the opportunity to browse resources and material at your own pace.
Alcohol & Drugs
Anxiety & Stress
Bereavement and Grief
Health & Wellness
Helping a Friend
Self Injury and Suicide
Study and exams
Ways Of Wellness (WOW)
Being at University is a unique, challenging and stressful experience. Most students experience stress during the course of their university career, and while many cope successfully, others may need additional support. First year students in particular, may not have adequate academic or interpersonal skills and may not be sufficiently assertive to approach their lecturers when in difficulty.
For more information on how you can help please view our information for staff pages.
If you have any questions about our services, you'll probably find the answer in our very comprehensive frequently asked questions section. If not, please give your local campus a call (contact details on right hand side).
Page authorised by Campus Operations
Last updated on Thursday 21 February 2019
Monday - Friday
8.30 a.m. - 5.00 p.m.
Level 2, Student Central
Phone (on campus): 43700
Phone (off campus): (09) 213 6700
Fax: (09) 447 0518
Normal opening hours:
Monday to Friday 8.30 am to 5.00 pm
Level 1 Registry Building
Phone (on campus): ext 85533
Phone (off campus): (06) 350-5533
Normal opening hours
Monday to Friday
8.30am to 4.30pm
Student Health Centre (SHCC) Third Floor, Student Services Building,
Phone (on campus): ext 63030
Phone (off campus): (04) 979 3030